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Customer Service


CONTACT NUMBERS
Phone Number : +44 (0)1268 885801
Fax Number : +44 (0)1268 885810
SHIPPING OF WEB SITE ORDERS
DELIVERY WITHIN MAINLAND UK
All orders will be despatched via a recorded delivery service, same day usually or latest within 48 hours, unless otherwise agreed with the customer. This date is calculated from the receipt of order from authorised accounts or from the receipt of full payment from non-account customers. Our prices exclude delivery charges and VAT.
DELIVERY CHARGES WITHIN MAINLAND UK
Parcels up to 100 kilos maximum weight 10.00 each
Pallets (standard UK or Euro Pallet) 45.00 each
DELIVERY OUTSIDE MAINLAND UK
Delivery arrangements and charges will be agreed with the customer before despatch of goods.
COLLECTION
If preferred, orders may be collected from the trade counter from 08.00 -16.30 Mon-Fri by prior arrangement with sales

NO MINIMUM ORDER VALUE
WEB SITE ORDER CANCELLATION
Orders may be cancelled within 7 days of placement by contacting sales.
RETURN OF WEB SITE PURCHASES
RETURN OF UNWANTED ITEMS
If, for any reason, you are unhappy with a purchase made through our web site, you may return it in its original unused condition within 30 days for a full refund. If the returned item is found to be damaged or requires re-boxing then a rectification/re-boxing charge will be deducted from any refund. Please notify sales before returning the item.
RETURN OF ITEMS FOUND TO BE DAMAGED OR LOST IN TRANSIT
If you take delivery of a package and you find that the contents have been damaged in transit or is short delivered, you must notify sales within 2 working days of receipt. Return damaged item(s) to us within 30 calendar days for a refund or exchange. Please notify sales of the damage before returning the item. Notification of non-delivery is required within 14 days of invoice date.
RETURN OF ITEMS FOUND TO BE FAULTY
If an item is found to be faulty, either on receipt or within its warranty period, you may return it for rectification (or, at our discretion, replacement). Please notify sales before returning the item. IT IS YOUR RESPONSIBILITY TO ENSURE RETURNED GOODS ARE ADEQUATELY PACKED TO AVOID FURTHER DAMAGE OR LOSS.
SERVICE AND REPAIR
We are able to provide a comprehensive and efficient service including the supply of spare parts and on site repair where appropriate. Refurbished equipment available at discount prices. Contact sales to obtain details.
IMAGES & VIDEOS
All images & videos are representative and products are liable to specification change without notice.
WARRANTY
All products have a 12 month warranty against faulty manufacture unless otherwise stated on the product information.
TERMS AND CONDITIONS
A full copy of our terms and conditions is available upon application.
PRIVACY POLICY
Under no circumstances will we trade or sell your customer details. We may, in accordance with the Data Protection Act 1998, use information from you for market research.